Salon Eleven Rowville is both a traditional and e-commerce business owned by Sharon Sofra, providing hair dressing services and selling associated products. As part of Salon Eleven Rowville’s e-commerce business, we collect personal information from individuals, and we respect and protect the privacy of the personal information of people who deal with us.

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The kinds of information we collect

Salon Eleven Rowville receives, collects, and stores any information you enter on our website or provide us in any other way. This information might include personally identifiable information (including name, address, email, password, communications); payment details for the purpose of your purchase(s) of our products (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

 

In addition, we may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.

 

How information is collected and held

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address.

 

The Salon Eleven Rowville website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by Salon Eleven Rowville adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

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Why we collect personal information

We collect personal and non-personal information in order to deliver products or services you order from us, to improve our service and your customer experience and to save you time re-entering details each time you order from us.

 

We only use and disclose personal information about you for the purpose for which it has been disclosed to us or for purposes which reasonably would be understood to be related.

 

Resolving your concerns

If you have a complaint regarding Salon Eleven Rowville’s management of your personal information, please prepare your complaint in writing and email it to us at sharon@saloneleven.com.au.

 

Salon Eleven Rowville will provide written acknowledgement of your complaint within 7 days of receipt. We will investigate and advise you of the steps we have taken to resolve your complaint within 30 days of receipt of your complaint.

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How you can access and correct your information

 

If you don’t want us to process your data anymore, please contact Sharon (owner) at Salon Eleven Rowville via email sharon@saloneleven.com.au, phone 0488 550 450 or send mail to: 11 Cleveland Court, Rowville Vic 3178

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We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

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